Refund policy

RETURN & REFUND POLICY

We hope you love your purchase from Weekends Store. Please read our return and exchange policy below.

CHANGE-OF-MIND RETURNS

We do not offer refunds for change-of-mind purchases. However, we are happy to offer an exchange or store credit when you contact us within 10 days of receiving your order.

To be eligible, items must be unworn, unused and in their original condition, with all tags attached and proof of purchase provided. Exchanges are subject to product availability.

For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged for change of mind. Gift cards are also non-returnable. Sale items are not eligible for change-of-mind returns unless otherwise stated.

RETURN POSTAGE

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked postal service, as Weekends Store cannot accept responsibility for items lost in transit.

Original shipping charges are not refundable for change-of-mind returns.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every order is carefully checked before dispatch. If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at weekendsau@gmail.com with your order number and photographs of the item.

Where an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund, depending on the nature of the issue. Nothing in this policy limits or excludes your rights under Australian Consumer Law.

RETURNS PROCESS

Before returning an online order, please contact us at weekendsau@gmail.com so we can provide return instructions.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Weekends Store
177 Avoca Drive
Avoca Beach NSW 2251
Australia